At casinoapp, your privacy is a priority. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform. Please read this document carefully.
casinoapp ("casinoapp," "we," "us," or "our") is the data controller responsible for the personal information collected through the casinoapp platform at casinoapp.one. casinoapp operates in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR regulatory requirements.
By registering an account or using any part of the casinoapp platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read together with casinoapp's Terms & Conditions and Responsible Gaming Policy.
When you register an account with casinoapp, we collect the following information:
To comply with PAGCOR regulations and anti-money laundering (AML) requirements, casinoapp may collect copies of:
casinoapp collects transaction data related to your use of the platform, including deposit amounts, withdrawal requests, payment method details (masked where applicable), and transaction history. casinoapp does not store full credit or debit card numbers on its servers.
We collect data about your activity on the casinoapp platform, including games played, bets placed, session duration, login timestamps, and responsible gaming tool usage. This data is used to personalise your experience, detect problem gambling patterns, and comply with regulatory reporting obligations.
casinoapp automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type and version, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.
casinoapp collects personal data through the following means:
casinoapp processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | KYC documents, selfie data |
| Processing deposits and withdrawals | Financial and payment data |
| Providing gaming services | Gaming and behavioural data |
| Fraud prevention and AML compliance | All categories of data |
| Responsible gaming monitoring | Gaming, behavioural, and financial data |
| Customer support | Identity, contact, and transaction data |
| Marketing and promotions (with consent) | Contact and behavioural data |
| Platform security and technical maintenance | Technical data |
| Regulatory reporting to PAGCOR and authorities | All categories as required |
casinoapp processes your personal data on the following legal bases under the Data Privacy Act of 2012:
casinoapp does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
Any third party receiving your personal data is required to handle it in accordance with applicable data protection laws and casinoapp's data processing standards.
casinoapp retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, casinoapp will securely delete or anonymise your personal data in accordance with its data disposal procedures.
casinoapp implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While casinoapp takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Please notify casinoapp immediately if you suspect any unauthorised access to your account.
Cookies are small text files placed on your device when you visit the casinoapp platform. They help us recognise your device, remember your preferences, keep you logged in, and analyse how the platform is used.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinoapp platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by casinoapp:
To exercise any of these rights, please contact the casinoapp Data Privacy Officer at [email protected]. casinoapp will respond to all verified requests within thirty (30) days.
The casinoapp platform is strictly intended for individuals who are 21 years of age or older. casinoapp does not knowingly collect personal data from individuals under the age of 21. If casinoapp becomes aware that personal data has been collected from an underage individual, it will immediately close the associated account and delete all related personal data. If you believe that a minor has registered on the casinoapp platform, please contact us immediately at [email protected].
casinoapp reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the casinoapp platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or casinoapp's data processing practices, please contact our Data Privacy Officer:
For responsible gaming concerns, please visit our Responsible Gaming page.
Six pillars of data privacy and security on the casinoapp platform.
Every connection between your device and casinoapp is protected by bank-grade 256-bit SSL encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
casinoapp verifies the identity of every player before processing withdrawals. This protects you from identity theft and ensures that only the rightful account holder can access funds.
casinoapp never sells your personal data to third parties. Your information is shared only with regulated service providers — payment processors, KYC partners, and PAGCOR — strictly as required.
casinoapp operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). A dedicated Data Privacy Officer oversees all data processing activities and handles player rights requests.
casinoapp keeps your data only as long as legally required — typically five years after account closure for KYC and transaction records. Once the retention period expires, your data is securely deleted or anonymised.
Under the Data Privacy Act, you can access, correct, or request deletion of your personal data at any time. You can also withdraw marketing consent and opt out of non-essential cookies through your account settings.
Your data is protected, your identity is verified, and your funds are secure. casinoapp is built for Filipino players who expect transparency, fairness, and privacy. 21+ only. Play responsibly.